Parent Information
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Manage your booking information in our online web portal
Easily access My portal in the App Store and Google Play
How to use My Portal
The parent portal is a tool for parents and students to track student progress and manage your account.
Need to update your name, contact info or password? You can easily make changes to your profile in just a few steps.
- Find your My Portal login link here
- Log in to your account and head to your blue dashboard.
- Click the white ‘Edit My Profile’ button.
- Update your details, upload a photo, or change your login info.
- When you’re done, click ‘Save Profile’ to confirm your changes.
That’s it — your details are now up to date!
Students will need to mark themselves absent up to 30 minutes prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year. Make up lessons are not transferable or refundable.
How to mark absent:
- Find your My Portal login link here and log in
- Tap the Account button in the bottom menu.
- Select the student who will be away.
- In the student menu, tap the cross icon to view absence options.
- Choose ‘By Date’ and follow the prompts to select the date or time period.
- Tap Submit to save the absence — your makeup token will be created automatically.
How to book a makeup
Parents can book make-up lessons up to seven days in advance. To do this:
- Tap the Account button in the bottom menu.
- Select the student needing the makeup.
- Tap the blue “M” icon to access Makeups.
- Select the oldest token first so it doesn’t expire.
- Use the filters to pick a date and browse available classes.
- Tap Use Token to confirm your booking.
⚠️ Important: Once a make-up class is booked, it cannot be rescheduled or cancelled. If you’re unable to attend, the make-up lesson will be forfeited.
Easily track your child’s swim progress in the portal with our skill evaluation system — see which skills they’ve learned, what they’re working on, and what’s coming next.
- Log in to the BlueFit Swimming Portal using your username and password.
- If prompted, select your BlueFit location from the list.
- Click on the student you’d like to check.
- Select the ‘Evaluations’ or ‘Progress’ tab to view their current class level.
- You’ll see a list of skills marked as ‘Attained’ or ‘Not Attained’ — this shows what they’ve learned, what they’re still working on, and what’s coming up next.
✨ Tip: Check back regularly to stay updated on your child’s progress and upcoming milestones!
How to Update Direct Debit Details
- To update your direct debit details you will first need to log into the parent portal (link here)
- From here, click ‘Account’ and then ‘Update Direct Debit’
- Click the green ‘update details’ icon
- On this page you will need to choose your ongoing payment method and proceed to enter its details
- Please review the Direct Debit terms before clicking the dark-green Submit button to confirm your update
Getting started is quick and easy — just follow these steps to log in and start using the BlueFit Swimming app.
- Download the BlueFit Swimming app from the App Store or Google Play.
- Enter your email address used for your enrolment.
- Tap ‘Forgot Password’ to receive a verification code via email.
- Enter the code and create a password — you're now ready to log in!
That’s it! You’re ready to start managing your child’s swimming lessons with ease.
If your child can’t attend a lesson, please mark them as absent at least 30 minutes before their scheduled class.
Here’s how:
- Log into the BlueFit Swimming App.
- Select the ‘Account’ tab.
- Choose your child’s name.
- Select the date and enrolment.
- Tap ‘Future Absences’.
The BlueFit Swimming app is available at select locations and may be required for managing your child’s lessons, depending on your centre. If your location uses the app, we recommend downloading it to easily track classes, mark absences, and book make-up lessons. Check with your local centre for more details and get started today!
Students will need to mark themselves absent up to 30 minutes prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year. Make up lessons are not transferable or refundable.
Parents can book make-up lessons up to seven days in advance. To do this:
- Tap the ‘Account’ icon.
- Select ‘Makeups’, then ‘Current Location Make-Up Tokens’.
- Browse available make-up class options. You can filter by day and view available slots.
- Select your preferred class and tap ‘Use Token’ to confirm your booking.
⚠️ Important: Once a make-up class is booked, it cannot be rescheduled or cancelled. If you’re unable to attend, the make-up lesson will be forfeited.
Easily track your child’s swim progress in the app with our skill evaluation system — see which skills they’ve learned, what they’re working on, and what’s coming next.
- Open the App & Go to Account - Tap Account on the bottom menu of the app.
- Tap on the student’s name whose progress you'd like to view.
- Click on Enrolments to see which level they’re currently enrolled in.
- Go Back & Tap Evaluations - Use the back arrow, then tap the yellow star icon labelled Evaluations.
- Tap the Level Classification dropdown and select your child’s current level.
- You’ll now see their progression for that level. Each skill is marked with stars:
- ⭐ One star = Skill introduced
- ⭐⭐ Two stars = Currently working on the skill
- ⭐⭐⭐ Three stars = Skill mastered
BlueFit run perpetual class programs, which means we run lessons continuously, including school holidays. There is a small break during Christmas and New Year, which will be communicated to you. The majority of program communication is by email, please keep your email address updated.
BlueFit is proud to offer make up lessons based on the below policy;
The parent/care giver or swimmer is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
If you do not mark yourself absent you will not be able to book a make up.
We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
Ill absences can now be marked 8 weeks before but no less than 30 minutes prior to the lesson. Once you mark yourself absent this can not be changed.
Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 7 days ahead of the class time.
If a make up lesson is missed or not book in, this lesson will be forfeited.
You can not change the time of a make up once you have booked it in.
Make up lessons are non-refundable or transferrable.
Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.
Students will need to mark themselves absent up to 30 minutes prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year. Make up lessons are not transferable or refundable. All class management is done through the parent portal.
Click here to find your location’s portal.
We’re here to help take the load off. Multi-child and multi-lesson discounts are available for the whole family or for you to hone your skills.
Students are formally assessed every 4-6 weeks however students are monitored by their teachers each week. If you would like to know how your child is progressing please speak with a supervisor.
We assess all children in the program every 4-6 weeks in their class. You can monitor your child’s progress in the Parent Portal. We continually monitor all children’s progress in conjunction with their swim teacher. If you wish to discuss your child’s progress, please speak to the Pool Deck Coordinators who are always on duty. It is the Pool Deck Coordinators’ role to provide customer service and feedback on program participants. As you can appreciate, our swim instructors need to focus on their classes at all times!
Click here to find your location’s portal.
Click here to find your location’s My Portal login!
Class cancellation must be made by completing a Cancellation Request form through the parent portal or at reception. The request must be made at least two (2) weeks before your last lesson.
All swimming equipment that will be required for your lesson will be provided by our Swim Schools. You will however need to bring the following items:
Water Confidence Levels
- Swim Nappies – either Huggies Little Swimmers or a re-usable version.
- A towel for you and your child.
- Swimwear for the parent participating in the lesson.
- In the cooler weather, a beanie, warm hat or “Hoodie” for your child after the lesson. This will help to keep them warm and healthy through the cooler months.
Beginner to Advanced Levels
- Suitable swimwear, preferably a one piece swimsuit for girls and racer style swimmers for boys.
- Well fitted goggles – these can be purchased from our reception area and are competitively priced.
- Tie up long hair or wear a swim cap to keep hair off face
- A towel for after the lesson.
Payment must be received prior to participating in a lesson. If your name is not on the class list you will not be allowed to participate in the lesson until fees are paid in full. Direct Debit – you will be automatically enrolled into your current lesson day and time perpetually. Your position in the program is guaranteed. The fortnightly fee will be debited from either your bank account or credit card account.
If you're just taking a short break or your child can’t attend a class, you can mark them as absent through your Parent Portal. This keeps you eligible for a make-up lesson.
Request Enrolment Cancellation
If you need to fully cancel your enrolment, we’re here to help — just fill out the form below and we’ll guide you through the next steps.
See our make-up and cancellation policy for all the details.