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Manage your booking information in our online web portal
Easily access My portal in the App Store and Google Play
How to use My Portal
The parent portal is a tool for parents and students to track student progress and manage your account.
Need to update your name, contact info or password? You can easily make changes to your profile in just a few steps.
- Find your My Portal login link here
- Log in to your account and head to your blue dashboard.
- Click the white ‘Edit My Profile’ button.
- Update your details, upload a photo, or change your login info.
- When you’re done, click ‘Save Profile’ to confirm your changes.
That’s it — your details are now up to date!
Students will need to mark themselves absent up to 30 minutes prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year. Make up lessons are not transferable or refundable.
How to mark absent:
- Find your My Portal login link here and log in
- Tap the Account button in the bottom menu.
- Select the student who will be away.
- In the student menu, tap the cross icon to view absence options.
- Choose ‘By Date’ and follow the prompts to select the date or time period.
- Tap Submit to save the absence — your makeup token will be created automatically.
How to book a makeup
Parents can book make-up lessons up to seven days in advance. To do this:
- Tap the Account button in the bottom menu.
- Select the student needing the makeup.
- Tap the blue “M” icon to access Makeups.
- Select the oldest token first so it doesn’t expire.
- Use the filters to pick a date and browse available classes.
- Tap Use Token to confirm your booking.
⚠️ Important: Once a make-up class is booked, it cannot be rescheduled or cancelled. If you’re unable to attend, the make-up lesson will be forfeited.
Easily track your child’s swim progress in the portal with our skill evaluation system — see which skills they’ve learned, what they’re working on, and what’s coming next.
- Log in to the BlueFit Swimming Portal using your username and password.
- If prompted, select your BlueFit location from the list.
- Click on the student you’d like to check.
- Select the ‘Evaluations’ or ‘Progress’ tab to view their current class level.
- You’ll see a list of skills marked as ‘Attained’ or ‘Not Attained’ — this shows what they’ve learned, what they’re still working on, and what’s coming up next.
✨ Tip: Check back regularly to stay updated on your child’s progress and upcoming milestones!
How to Update Direct Debit Details
- To update your direct debit details you will first need to log into the parent portal (link here)
- From here, click ‘Account’ and then ‘Update Direct Debit’
- Click the green ‘update details’ icon
- On this page you will need to choose your ongoing payment method and proceed to enter its details
- Please review the Direct Debit terms before clicking the dark-green Submit button to confirm your update
Getting started is quick and easy — just follow these steps to log in and start using the BlueFit Swimming app.
- Download the BlueFit Swimming app from the App Store or Google Play.
- Enter your email address used for your enrolment.
- Tap ‘Forgot Password’ to receive a verification code via email.
- Enter the code and create a password — you're now ready to log in!
That’s it! You’re ready to start managing your child’s swimming lessons with ease.
If your child can’t attend a lesson, please mark them as absent at least 30 minutes before their scheduled class.
Here’s how:
- Log into the BlueFit Swimming App.
- Select the ‘Account’ tab.
- Choose your child’s name.
- Select the date and enrolment.
- Tap ‘Future Absences’.
The BlueFit Swimming app is available at select locations and may be required for managing your child’s lessons, depending on your centre. If your location uses the app, we recommend downloading it to easily track classes, mark absences, and book make-up lessons. Check with your local centre for more details and get started today!
Students will need to mark themselves absent up to 30 minutes prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year. Make up lessons are not transferable or refundable.
Parents can book make-up lessons up to seven days in advance. To do this:
- Tap the ‘Account’ icon.
- Select ‘Makeups’, then ‘Current Location Make-Up Tokens’.
- Browse available make-up class options. You can filter by day and view available slots.
- Select your preferred class and tap ‘Use Token’ to confirm your booking.
⚠️ Important: Once a make-up class is booked, it cannot be rescheduled or cancelled. If you’re unable to attend, the make-up lesson will be forfeited.
Easily track your child’s swim progress in the app with our skill evaluation system — see which skills they’ve learned, what they’re working on, and what’s coming next.
- Open the App & Go to Account - Tap Account on the bottom menu of the app.
- Tap on the student’s name whose progress you'd like to view.
- Click on Enrolments to see which level they’re currently enrolled in.
- Go Back & Tap Evaluations - Use the back arrow, then tap the yellow star icon labelled Evaluations.
- Tap the Level Classification dropdown and select your child’s current level.
- You’ll now see their progression for that level. Each skill is marked with stars:
- ⭐ One star = Skill introduced
- ⭐⭐ Two stars = Currently working on the skill
- ⭐⭐⭐ Three stars = Skill mastered
If you're just taking a short break or your child can’t attend a class, you can mark them as absent through your Parent Portal. This keeps you eligible for a make-up lesson.
Request Enrolment Cancellation
If you need to fully cancel your enrolment, we’re here to help — just fill out the form below and we’ll guide you through the next steps.
See our make-up and cancellation policy for all the details.