FAQ's

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1.What do I need to bring to lessons?

All swimming equipment that will be required for your lesson will be provided by our Swim Schools. You will however need to bring the following items:

Water Confidence Levels 

  • Swim Nappies – either Huggies Little Swimmers or a re-usable version. 
  • A towel for you and your child. 
  • Swimwear for the parent participating in the lesson. 
  • In the cooler weather, a beanie, warm hat or “Hoodie” for your child after the lesson. This will help to keep them warm and healthy through the cooler months. 

Beginner to Advanced Levels 

  • Suitable swimwear, preferably a one piece swimsuit for girls and racer style swimmers for boys. 
  • Well fitted goggles – these can be purchased from our reception area and are competitively priced. 
  • Tie up long hair or wear a swim cap to keep hair off face 
  • A towel for after the lesson. 

2.What is the payment procedure for lessons?

Payment must be received prior to participating in a lesson. If your name is not on the class list you will not be allowed to participate in the lesson until fees are paid in full. Direct Debit – you will be automatically enrolled into your current lesson day and time perpetually. Your position in the program is guaranteed. The fortnightly fee will be debited from either your bank account or credit card account.

3.How Children Learn

Children learn at different rates. Often they will have a burst of progression and then their skills will plateau. Be assured that this is very normal in a child’s learning and development. With continued practice during lessons they will again have a burst of progression. 

It is important to allow your child additional practice outside their lesson time. BlueFit offers free entry for children enrolled in the program with a full paying adult. All Children must be accompanied by an adult and supervised at all times. 

The most effective way for children to learn is to review and repeat the skills that they have been shown in every lesson. Our programs have been written to build on existing skills and introduce new skills at the correct time. We believe that building good foundations in the learn-to-swim stage will result in strong swimmers with good technique down the track. Swimming is a skill for life but also a life skill. 

4.Progress

Our Pool Deck Co-ordinators are continually monitoring and communicating with our teachers, regarding all students progress. We continually assess all students and provide feedback to students and parents. If progressing to the next level we will contact you to arrange a suitable day and time. Upon progression your child will be presented with a certificate. 

5.Our Staff

Our Pool Deck Coordinators (PDCs) are available to discuss your child’s progress within the program. Please feel free to approach them should you have any questions about your child’s progress. We do ask that you do not approach your child’s teacher during lesson time as this distracts them from their class. 

Our Pool Deck Coordinators are available to assist you with any queries and can assist you with finding a solution.

All BlueFit Swimming Teachers are nationally qualified through either Austswim or Swim Australia. They all hold current CPR qualifications and have completed a Working with Children clearance. We conduct regular staff training to ensure our teachers are up to date with the latest teaching methods. 

Our staff are here to help you so please ask us if you need assistance.

6.Before your lesson

Swim students should arrive at the site 5 minutes before their lesson start time. Please make sure that your child does not enter the water prior to the commencement of their lesson. They must stay within arm’s reach of you until the lesson starts.

Each time you attend lessons you must swipe your card to log your attendance at reception. This enables us to know who we are responsible for in the unlikely event of an evacuation. If you forget your swipe card, please talk to our reception staff and they will manually log your attendance for the day. 

Upon swiping your card you will be given a coloured token that matches your swimming lane. Your child can place the token in the matching box before they commence their lesson.

7.Safety

The safety of you, your child and our staff is paramount to us. We conduct regular inspections of the pool area, pool water and all learn-to-swim equipment to make sure that they are safe and functional.

We ask that while your child is in their lesson, you stay within the Centre. Once lessons have concluded, your child can continue to swim. However, it is your responsibility to supervise your child at this time.

8.Medical

Please keep us up to date with any medical conditions that your child may develop, or any changes to a pre-existing condition. It is important that our Teachers and Pool Deck Coordinators are kept informed. Your privacy and your child’s privacy will always be respected. 

Providing us with any medical information will help us to ensure we can provide and care appropriately for all our students. 

9.Make-up

Make up lessons are available to students and are managed through your MyPortal page, giving you complete control over your make up lessons. If you are unable to attend a class you can mark yourself absent from 14 days before the class up to 2 hours prior to that class starting. Once you have marked yourself absent, you will then be able to book a make up. 

You have 30 days to book the make up on the absence and you have the ability to book one (1) make up a month per booking. Make ups can only be booked through your MyPortal login and can not be booked at the reception. 

10.Payment

The accepted payment method is Direct Debit. 

If you wish to cancel your lessons you must complete a Class Cancellation form through the parent portal or at reception. The request must be made at least two (2) weeks before your last lesson. 

11.Holiday

Lessons continue throughout the year including school holidays. Over the Christmas and New Year we break from lessons – these dates will be advertised in advance. We do not swim on Public Holidays and you will not be charged for these or the break over Christmas and New Year.

A copy of the yearly program calendar is available through the parent portal.

12.Feedback

Our preferred method of communication is email; please make sure that your contact details are kept up to date. We will email newsletters to keep you informed about what is happening in and around the centre. 

We encourage feedback of all types. Please complete a feedback form at your swim school and we’ll take it from there! 

Further program information is available through the online portal. 

Outstanding Support

Contact us if you have an enquiry about your class or our programs.

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