FAQ

BlueFit run perpetual class programs, which means we run lessons continuously, including school holidays. There is a small break during Christmas and New Year, which will be communicated to you. The majority of program communication is by email, please keep your email address updated

BlueFit is proud to offer make up lessons based on the below policy;

• – The parent/care giver or swimmer is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
• – If you do not mark yourself absent you will not be able to book a make up.
• – We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
• – All absences can now be marked 8 weeks before but no less than 2 hours prior to the lesson. Once you mark yourself absent this can not be changed.
• – Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 7 days ahead of the class time.
• – If a make up lesson is missed or not book in, this lesson will be forfeited.
• – You can not change the time of a make up once you have booked it in.
• – Make up lessons are non-refundable or transferrable.
• – Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
• – When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.

Students will need to mark themselves absent up to 2 hours prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year. Make up lessons are not transferable or refundable. All class management is done through the parent portal.

Click here to find your location’s portal.

We’re here to help take the load off. Multi-child and multi-lesson discounts are available for the whole family or for you to hone your skills.

BlueFit offers the opportunity for your children to come and practice their swimming skills outside of their scheduled lesson time. Upon presentation of the BlueFit Swimming entry card, children can enter the facility with a full fee-paying adult.

Children under 6 years of age: A parent or guardian is free with the child, the parent MUST be in the water with the child.

Children from 6 years of age: A parent or guardian pays entry and MUST be in the centre with the child (they can be a spectator).

Students are formally assessed every 4-6 weeks however students are monitored by their teachers each week. If you would like to know how your child is progressing please speak with a supervisor.

We assess all children in the program every 4-6 weeks in their class. You can monitor your child’s progress in the Parent Portal. We continually monitor all children’s progress in conjunction with their swim teacher. If you wish to discuss your child’s progress, please speak to the Pool Deck Coordinators who are always on duty. It is the Pool Deck Coordinators’ role to provide customer service and feedback on program participants. As you can appreciate, our swim instructors need to focus on their classes at all times!

Click here to find your location’s portal.

Click here to find your location’s My Portal login!

Class cancellation must be made by completing a Cancellation Request form through the parent portal or at reception. The request must be made atleast two (2) weeks before your last lesson.