CANCELLATION: Class cancellation must be made by completing a Cancellation Request form through the parent portal or at reception. The request must be made atleast two (2) weeks before your last lesson.
MAKE-UP LESSONS: BlueFit is proud to offer make up lessons based on the below policy;
- – The parent/care giver or swimmer is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
- – If you do not mark yourself absent you will not be able to book a make up.
- – We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
- – All absences can now be marked 8 weeks before but no less than 2 hours prior to the lesson. Once you mark yourself absent this can not be changed.
- – Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 7 days ahead of the class time.
- – If a make up lesson is missed or not book in, this lesson will be forfeited.
- – You can not change the time of a make up once you have booked it in.
- – Make up lessons are non-refundable or transferrable.
- – Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
- – When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.
- When canceling your lesson you forfeit all make-ups owing. Make ups are only valid while currently enrolled in the program
Make up lessons are not available to squad swimmers.
PAYMENT: Any outstanding fees must be paid in full prior to the commencement of any lesson. All payments are non-refundable and non-transferable. Any outstanding amount must be cleared prior to attending the lesson.
PHOTOGRAPHY: Photography, including that from mobile phones, laptops or any other image capturing device is NOT permitted without the express permission of the BlueFit Staff. Please note CCTV operates in our facilities.
SWIPE CARDS: Swipe cards are issued to all students, these are required to be presented when requested. Should you lose your card you will be required to pay a replacement fee of $2.
LESSON ETIQUETTE: All participants must check in at reception prior to the lesson. Please do not enter the designated lesson area until lesson commencement. All students under the age of 10 must be supervised during their lesson. All students must be supervised whilst at the facility, including ‘Free-Time’ and ‘Before/After lesson activities’. Please note facility Terms & Conditions apply to all students and their families.
SUPERVISION: All minors must be supervised by a responsible adult around all of our centres and during all of our classes/activities. All equipment and facilities are used at your own risk. All school age children are required to use their gender bathroom, alternatively we have family change rooms available for your convenience.
BEHAVIOUR: BlueFit follow a Behaviour policy within our program. Our staff provide one warning to students for disruptive or unsafe behaviour in the lesson. A second warning will result in sitting out of the pool missing a turn. If the behaviour continues your child may be removed from the class immediately. We have a structured class so that all students can learn and progress in a positive and fun environment.
ASSESSMENTS: Students are formally assessed every 4-6 weeks however students are monitored by their teachers each week. If you would like to know how your child is progressing please speak with a supervisor.
WAIVER AND RELEASE: During all such times that you are on BlueFit premises both your property and your person shall be at your own risk. You agree that BlueFit shall not be liable for any loss, damage of theft of any property belonging to you or your guest (including minors) occurring on BlueFit premises except where caused by gross negligence of BlueFit. Additionally, BlueFit shall not be liable for any death, personal Injury or illness occurring to you or your guest (including minors) on BlueFit premises or as a result of the use of any facilities or equipment provided by BlueFit, except to the extent that such death, personal injury or illness occurs from the gross negligence of BlueFit.
COMPLETE AGREEMENT AND SEVERABILITY: The terms of this Agreement constitute the full agreement between you and BlueFit, and no oral promises are made part thereof. If any part of this Agreement is deemed to be invalid or unenforceable by law, the provisions will be deleted from the Agreement but such deletion will not affect the validity and enforceability of the remaining provisions.
INCLEMENT WEATHER: Our classes will always take place unless BlueFit deems the weather conditions to be too dangerous. At all times our duty of care is paramount. In the event the weather conditions are not suitable for lessons you will be notified of a lesson cancellation beforehand.
INSTRUCTOR ABSENCE: In the event that an instructor is absent, they will be replaced with another instructor. If this is not possible, students will be contacted to advise that the lesson is cancelled and a credit will be offered.
IMAGES & VIDEO FOOTAGE: We may wish to use images and/or video footage of students for promotional and/or educational purposes, i.e. website, promotional flyers, social media, staff education. Please notify us in writing if you do not wish to have your/your child’s image used.