Parent Portal FAQ’s

We understand it can be frustrating to learn a new system when all you wanted to do was sign up for swimming lessons!

That’s why we’re here to break it down into simple steps for you.

*Please note that if you use the BlueFit Swimming App, you will not require information about the Parent Portal as it is using a different internal system. If you require assistance with the BlueFit Swimming App, you can visit this article here. Otherwise you can contact our friendly Customer Support team on 1300 252 583.

What is the Parent Portal, and why do you need it?

The Parent Portal allows you to:
✅ Check your class bookings
✅ Book make-up lessons
✅ Mark absences from a class
✅ View the swim school program calendar
✅ Pay outstanding fees
✅ Book additional classes
✅ Manage your enrolment
✅ Track student progress and achievements

How to Mark An Absence:

To be eligible for a make-up lesson parents are required to mark their child absent at least 30 minutes prior to the lesson. Students have 12 make-up lessons per calendar year. Make-up lessons are not transferable or refundable.

To mark a student absent from their lesson, simply:

1. Login to the parent portal
2. Click ‘Classes’
3. Click ‘Current Bookings’
4. Then click the ‘Manage’ red button.
5. Select ‘Mark Absent’ for the class that you will not be attending.
6. A confirmation tab will appear with details to allow you to check all details are correct.
7. Click ‘Ok’ to confirm absence.

Booking A Make-Up Lesson:

To redeem a make-up lesson, parents must book it via the online parent portal.

The following are a few simple steps to complete this:

1. Login to the parent portal
2. Click ‘Classes’
3. Click ‘Current Bookings’
4. Then click the ‘Manage’ red button.
5. Click ‘Book Makeup’.
6. A new screen will appear with all available options for the upcoming two weeks.
7. Click ‘Book’ next to your desired class.

PLEASE NOTE: If you book a class from the ‘Browse Classes’ section, this will create an entire new ongoing booking. This will affect your direct debit payments. Due to this you must book all makeup classes via the process above.

Cancel Enrolment:

To cancel your entire booking, you will need to process this via the parent portal. Simply follow these steps:

1. Login to the parent portal.
2. Click ‘Classes’.
3. Click ‘Cancel My Enrolment’.
4. A new screen will appear select the ‘BlueFit Swimming Option’.
5. Fill out all details in the form provided.

Update Payment Details:

To update your payment details via the parent portal, you will need to:

1. Login to the parent portal.
2. Click ‘Account’.
3. Click ‘Update Direct Debit’.
4. This will bring up a new page. On this page click ‘Update Details’.
5. On the next page you will see a form where you can provide all payment details.
6. Prior to submitting details, we highly recommend that you double-check your new payment details.

If you’re still finding it tricky, our friendly reception team is always happy to guide you through using the portal.