HOW TO: USE THE PARENT PORTAL

The parent portal is a crucial part of your Learn To Swim enrollment, but how does it actually work? And when should I be using it?

All BlueFit Swimming families have an online parent portal. This portal is an essential and accessible tool for class management.

Once your enrolment has been processed you will receive a ‘welcome’ email. This email will include details of your enrollment, containing information about the parent portal.

TIP: Sometimes our mail gets a little lost, make sure to check your ‘junk’ or ‘spam’ folder for your ‘welcome’ email.

Did you know that the parent portal has many features to help you manage your account? The parent portal allows parents/guardians to:

• Check your class booking
• Book make-up lessons
• Mark yourself absent from a class
• Check swim school program calendar
• Pay outstanding fees
• Book additional classes
• Manage your enrolment
• View student progress and skills achieved

The portal is easily accessed through our website,  just click on the red MyPortal button at the top of the website.

The portal also features a resources section underneath the ‘Classes’ banner. This section contains the most common FAQs.

To familiarise yourself with our class policies, click here.

Marking An Absence:

To be eligible for a make-up lesson parents are required to mark their child absent 2 hours prior to the lesson. Students have 12 make-up lessons per calendar year. Make-up lessons are not transferable or refundable.

To mark a student absent from their lesson, simply:

1. Login to the parent portal
2. Click ‘Classes’
3. Click ‘Current Bookings’
4. Then click the ‘Manage’ red button.
5. Select ‘Mark Absent’ for the class that you will not be attending.
6. A confirmation tab will appear with details to allow you to check all details are correct. 
7. Click ‘Ok’ to confirm absence.

Booking A Make-Up Lesson:

To redeem a make-up lesson, parents must book it via the online parent portal. 

The following are a few simple steps to complete this:

1. Login to the parent portal
2. Click ‘Classes’
3. Click ‘Current Bookings’
4. Then click the ‘Manage’ red button.
5. Click ‘Book Makeup’.
6. A new screen will appear with all available options for the upcoming two weeks. 
7. Click ‘Book’ next to your desired class.

PLEASE NOTE: If you book a class from the ‘Browse Classes’ section, this will create an entire new ongoing booking. This will affect your direct debit payments. Due to this you must book all makeup classes via the process above.

Cancel Enrolment:

To cancel your entire booking, you will need to process this via the parent portal. Simply follow these steps:

1. Login to the parent portal.
2. Click ‘Classes’.
3. Click ‘Cancel My Enrolment’.
4. A new screen will appear select the ‘BlueFit Swimming Option’.
5. Fill out all details in the form provided.

Update Payment Details:

To update your payment details via the parent portal, you will need to:

1. Login to the parent portal.
2. Click ‘Account’.
3. Click ‘Update Direct Debit’.
4. This will bring up a new page. On this page click ‘Update Details’.
5. On the next page you will see a form where you can provide all payment details.
6. Prior to submitting details, we highly recommend that you double-check your new payment details.